I am really happy with the service that Mercury Cleaning provide for my chocolate experience business and would definitely recommend them to anyone looking for a reliable cleaning company.
Mercury Cleaning Solutions have provided a reliable and thorough cleaning service for us for the past 6 months. They have been flexible when our requirements have changed and they have always been very courteous and responded promptly to any queries.
Mercury Cleaning Solutions has provided an excellent day to day cleaning service, to a high standard, for Games Warehouse Ltd since 2009 and we have always found them to be very efficient & reliable.
Mercury work very closely with us at Games Warehouse and care about the cleaning contract and we have an extremely good working relationship with them. The Cleaners themselves are courteous & approachable & work to a high standard & on the odd occasion when standards have not met our cleaning specification, the Management have resolved any issues very promptly and very professionally.
I would thoroughly recommend Mercury Solutions Ltd as a provider who delivers on all fronts.
We have used Mercury Cleaning services since 2009 and have been completely satisfied with the service provided. Their staff are extremely friendly and also professional, and are mindful that we are a working office during their scheduled cleaning. I would certainly recommend Mercury to anyone looking for a cleaning company that always do a thorough job.
A short note by way of a testimonial for all the great work carried out by Mercury Cleaning Solutions.
Having moved to our new premises in January of 2014 you were engaged to deal with our new facilities ongoing cleaning requirements. Having been here for just over 12 months now I thought it good time to write to various service providers and feed back what we are thinking and seeing to date. As cleanliness is key to demonstrating to visitors control and a well kept working environment your company is high on the list for continual evaluation.
I am very pleased to report almost zero degradation in all areas, toilets, kitchen areas, public areas, workshop and offices spaces. All of these are maintained by your well selected and well trained staff to extremely high standards. Your employees are very well motivated and detailed in their working practices. Further, they are very keen to please and readily accept any changes to their daily schedules as required. This results are clear, a very well maintained facility kept to high standards. I receive many positive comments from both staff and visitors alike about areas they visit and use which confirms all of the above.
Many thanks indeed for your efforts and the efforts of you staff, Mercury is certainly the most productive and efficient cleaning company that I have ever engaged.
On first meeting with Gilbert, he was professional, honest, listened to my issues and came up with an action plan to resolve these issues. My main concern was the standard of cleaning was a little below par due to no on site supervision, high sickness levels, we were paying for hours that were not being utilised and the overall budget needed reducing without compromising the standard of service being supplied by the cleaning provider.
We agreed on a 12 month plan because some issues went back over 20 years, but due to Gilbert’s organisational skills and determination, they were all resolved within 6 months. This was quite an achievement due to the fact unions were involved over the transfer, issues of hours etc. This has resulted in an on site supervisor being employed, cutting back on hours that were being wasted, high usage areas being more thoroughly cleaned and reduced sickness leave.
The school now pays around £8,000p/a less than the own council provider but most importantly, the standard of cleanliness has been improved. Gilbert has also beaten our prices on disposable materials and taken over the ordering of these, meaning that I can spend more time concentrating on improving the site.
From the first initial meeting at the tendering process, Gilbert promised he would be on site at least once a week – 2 years later he has still upheld this.